Sectors
/ Retail
Surveys built for
Surveys built for
Saudi retail & in-store CX
Saudi retail & in-store CX
A PDPL-compliant, bilingual feedback platform for retail in Saudi Arabia — measure in-store experience, product satisfaction, staff service quality, and omnichannel CX. In-Kingdom hosted and built for Saudi shoppers.
A PDPL-compliant, bilingual feedback platform for retail in Saudi Arabia — measure in-store experience, product satisfaction, staff service quality, and omnichannel CX. In-Kingdom hosted and built for Saudi shoppers.
Request a Demo
Explore Capabilities
POS integrations
POS integrations
PDPL compliant
PDPL compliant
In-Kingdom hosting
In-Kingdom hosting
Arabic & English
Arabic & English
Surveys built for
Saudi retail & in-store CX.
Request a Demo
Explore Capabilities
A PDPL-compliant, bilingual feedback platform for retail in Saudi Arabia — measure in-store experience, product satisfaction, staff service quality, and omnichannel CX. In-Kingdom hosted and built for Saudi shoppers.
POS integrations
PDPL compliant
In-Kingdom hosting
Arabic & English
Sectors
/ Retail
Live Retail Dashboard
Today
Store NPS
5.1%
+62
Staff CSAT
4.7/5
6%
94%
Customers satisfied — last 7 days
RTL
PDPL
KSA
Live Retail Dashboard
Today
Store NPS
5.1%
+62
Staff CSAT
4.7/5
6%
Customers satisfied — last 7 days
RTL
PDPL
KSA
100%
100%
100%
PDPL compliant
PDPL compliant
KSA
KSA
KSA
In-Kingdom hosting
In-Kingdom hosting
25+
25+
25+
Question types
Question types
AR / EN
AR / EN
AR / EN
Full bilingual + RTL
Full bilingual + RTL
2.4x
2.4x
Higher customer retention with feedback loops
89%
Average completion rate on in-store surveys
Vision 2030
Retail growth & customer experience alignment
Built for Retail in Saudi Arabia
Why retail brands choose BSure
Why retail brands choose BSure
Why retail brands choose BSure
A platform engineered around the needs, channels, and customer expectations of Saudi Arabia's growing retail and in-store experience industry.
A platform engineered around the needs, channels, and customer expectations of Saudi Arabia's growing retail and in-store experience industry.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer, transaction, and loyalty data safely.
POS & ERP integrations
Connect with your POS, ERP, and CRM via REST API and webhooks to embed feedback collection at every retail touchpoint.
Real-time store analytics
Live dashboards tracking store NPS, product satisfaction, staff service quality, and customer experience across branches.
Retail industry support
A support team experienced in retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All retail data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for retail brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, inventory, and sales data.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer, transaction, and loyalty data safely.
POS & ERP integrations
Connect with your POS, ERP, and CRM via REST API and webhooks to embed feedback collection at every retail touchpoint.
Real-time store analytics
Live dashboards tracking store NPS, product satisfaction, staff service quality, and customer experience across branches.
Retail industry support
A support team experienced in retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All retail data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for retail brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, inventory, and sales data.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer, transaction, and loyalty data safely.
POS & ERP integrations
Connect with your POS, ERP, and CRM via REST API and webhooks to embed feedback collection at every retail touchpoint.
Real-time store analytics
Live dashboards tracking store NPS, product satisfaction, staff service quality, and customer experience across branches.
Retail industry support
A support team experienced in retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All retail data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for retail brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, inventory, and sales data.
HOW IT WORKS
From store visit to insight in six steps
From store visit to insight in six steps
From store visit to insight in six steps
Create a retail company account
01
Register your retail business and set up team roles for store managers, floor staff, merchandising, and HQ teams.
Design store & product surveys
Start from retail templates or build custom forms for store visits, product feedback, staff service, and post-purchase experiences.
02
Distribute via QR, SMS & email
Reach customers after purchase, delivery, or support interaction — trigger surveys via API from your store or CRM.
Reach customers in-store, post-purchase, or online — trigger surveys via QR codes, receipt links, and mobile.
03
Collect feedback securely
Every response is captured in a PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor store ratings, product satisfaction, staff CSAT, and branch performance with drill-down analytics.
05
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive footfall, basket size, and loyalty.
06
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive repeat purchases and loyalty.
06
Create a retail company account
01
Register your retail business and set up team roles for store managers, floor staff, merchandising, and HQ teams.
Design store & product surveys
Start from retail templates or build custom forms for store visits, product feedback, staff service, and post-purchase experiences.
02
Distribute via QR, SMS & email
Reach customers in-store, post-purchase, or online — trigger surveys via QR codes, receipt links, and mobile.
03
Collect feedback securely
Every response is captured in a PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor store ratings, product satisfaction, staff CSAT, and branch performance with drill-down analytics.
05
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive footfall, basket size, and loyalty.
06
CAPABILITIES
Everything a retailer needs to listen at scale
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the retail customer journey.
Conditional logic
Branch follow-up questions by product category, store location, or satisfaction level.
Branded interfaces
Match your retail brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your POS, ERP, CRM, and loyalty stack for end-to-end retail CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi shoppers.
Excel, SPSS & BI exports
Export clean datasets for merchandising analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across stores, merchandising, marketing, and operations in shared workspaces.
Interactive CX dashboard
Live monitoring of store NPS, product ratings, and service quality across all branches.
Advanced segmentation
Slice feedback by store, product line, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and store openings.
Role-based permissions
Granular access by store, region, department, or team — from floor staff to regional director.
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the retail customer journey.
Conditional logic
Branch follow-up questions by product category, store location, or satisfaction level.
Branded interfaces
Match your retail brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your POS, ERP, CRM, and loyalty stack for end-to-end retail CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi shoppers.
Excel, SPSS & BI exports
Export clean datasets for merchandising analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across stores, merchandising, marketing, and operations in shared workspaces.
Interactive CX dashboard
Live monitoring of store NPS, product ratings, and service quality across all branches.
Advanced segmentation
Slice feedback by store, product line, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and store openings.
Role-based permissions
Granular access by store, region, department, or team — from floor staff to regional director.
CAPABILITIES
Everything a retailer needs to listen at scale
CAPABILITIES
Everything a retailer needs to listen at scale
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the retail customer journey.
Conditional logic
Branch follow-up questions by product category, store location, or satisfaction level.
Branded interfaces
Match your retail brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your POS, ERP, CRM, and loyalty stack for end-to-end retail CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi shoppers.
Excel, SPSS & BI exports
Export clean datasets for merchandising analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across stores, merchandising, marketing, and operations in shared workspaces.
Interactive CX dashboard
Live monitoring of store NPS, product ratings, and service quality across all branches.
Advanced segmentation
Slice feedback by store, product line, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and store openings.
Role-based permissions
Granular access by store, region, department, or team — from floor staff to regional director.
TEMPLATE LIBRARY
Start from a proven retail template
Battle-tested questionnaires for store visits, product feedback, staff service, and loyalty.
Start from a proven retail template
USE CASES
Template library
Built for every retail format
Built for every retail format
Start from a proven retail template
From retail chains and boutiques to shopping malls, BSure adapts to your stores, products, and customer segments.
From retail chains and boutiques to shopping malls, BSure adapts to your stores, products, and customer segments.
Battle-tested questionnaires for store visits, product feedback, staff service, and loyalty.
Retail Chains & Department Stores
Run continuous voice-of-customer programs across all branches — from entrance to checkout — with real-time alerts to store managers and HQ.
Lift store experience and conversion
Store-level NPS and experience tracking
Branch comparison and benchmarking
Staff service quality scorecards
Boutiques & Specialty Retail
Embed elegant micro-surveys into the boutique experience to understand customer preferences, product fit, and service expectations.
Build brand loyalty through personalization
Product-level feedback by SKU
Personal shopper performance tracking
VIP customer experience programs
Shopping Malls & Retail Real Estate
Measure visitor satisfaction, tenant service quality, and facility experience to inform leasing decisions and mall positioning.
Optimize tenant mix and visitor experience
Tenant satisfaction benchmarking
Visitor flow and experience insights
Facility and amenity feedback loops
"BSure helped us identify service gaps across 40 branches — our store NPS improved by 28 points in six months"
Head of Customer Experience · Leading KSA Retail Chain
Retail Chains & Department Stores
Run continuous voice-of-customer programs across all branches — from entrance to checkout — with real-time alerts to store managers and HQ.
Lift store experience and conversion
Store-level NPS and experience tracking
Branch comparison and benchmarking
Staff service quality scorecards
Boutiques & Specialty Retail
Embed elegant micro-surveys into the boutique experience to understand customer preferences, product fit, and service expectations.
Build brand loyalty through personalization
Product-level feedback by SKU
Personal shopper performance tracking
VIP customer experience programs
Shopping Malls & Retail Real Estate
Measure visitor satisfaction, tenant service quality, and facility experience to inform leasing decisions and mall positioning.
Optimize tenant mix and visitor experience
Tenant satisfaction benchmarking
Visitor flow and experience insights
Facility and amenity feedback loops
Use cases
Built for every retail format
From retail chains and boutiques to shopping malls, BSure adapts to your stores, products, and customer segments.
Retail Chains & Department Stores
Run continuous voice-of-customer programs across all branches — from entrance to checkout — with real-time alerts to store managers and HQ.
Lift store experience and conversion
Store-level NPS and experience tracking
Branch comparison and benchmarking
Staff service quality scorecards
Boutiques & Specialty Retail
Embed elegant micro-surveys into the boutique experience to understand customer preferences, product fit, and service expectations.
Build brand loyalty through personalization
Product-level feedback by SKU
Personal shopper performance tracking
VIP customer experience programs
Shopping Malls & Retail Real Estate
Measure visitor satisfaction, tenant service quality, and facility experience to inform leasing decisions and mall positioning.
Optimize tenant mix and visitor experience
Tenant satisfaction benchmarking
Visitor flow and experience insights
Facility and amenity feedback loops
"BSure helped us identify service gaps across 40 branches — our store NPS improved by 28 points in six months."
Head of Customer Experience · Leading KSA Retail Chain
GET STARTED
GET STARTED
Request a free demo for your retail brand
Request a free demo for your retail brand
Tell us a little about your retail business and we'll get in touch within 24 hours with a tailored walkthrough.
Tell us a little about your retail business and we'll get in touch within 24 hours with a tailored walkthrough.
Personalized walkthrough with a retail CX specialist
Sandbox access to test store, product, and staff surveys
PDPL security review and POS integration support
Procurement-friendly onboarding for retail organizations
Personalized walkthrough with a retail CX specialist
Sandbox access to test store, product, and staff surveys
PDPL security review and POS integration support
Procurement-friendly onboarding for retail organizations
Get started
Request a free demo for your retail brand
Tell us a little about your retail business and we'll get in touch within 24 hours with a tailored walkthrough.
Personalized walkthrough with a retail CX specialist
Sandbox access to test store, product, and staff surveys
PDPL security review and POS integration support
Procurement-friendly onboarding for retail organizations
Head of Customer Experience · Leading KSA Retail Chain
