Sectors
/ Travel & Tourism
Visitor experience,
measured across every journey
measured across every journey
The survey platform for Saudi Arabia's tourism, hospitality and aviation sectors — capture NPS, CSAT and sentiment from hotel guests, passengers, attraction visitors and pilgrims, in 40+ languages, fully aligned with Vision 2030.
The survey platform for Saudi Arabia's tourism, hospitality and aviation sectors — capture NPS, CSAT and sentiment from hotel guests, passengers, attraction visitors and pilgrims, in 40+ languages, fully aligned with Vision 2030.
Request a Demo
Explore Capabilities
NPS & CSAT built-in
NPS & CSAT built-in
40+ languages
40+ languages
QR / SMS / Email
QR / SMS / Email
PDPL compliant
PDPL compliant
Sectors
/ Travel & Tourism
Visitor experience,
measured across every journey
Request a Demo
Explore Capabilities
The survey platform for Saudi Arabia's tourism, hospitality and aviation sectors — capture NPS, CSAT and sentiment from hotel guests, passengers, attraction visitors and pilgrims, in 40+ languages, fully aligned with Vision 2030.
NPS & CSAT built-in
40+ languages
QR / SMS / Email
PDPL compliant
Live destination Dashboard
This week
Guest NPS
8 pts
+62
CSAT
4.7/5
0.2
89%
Post-stay completion — last 7 days
NPS
CSAT
CES
Live destination dashboard
This week
Guest NPS
8 pts
+62
CSAT
4.7/5
0.2
Post-stay completion — last 7 days
NPS
CSAT
CES
40+
40+
40+
Languages supported
Languages supported
NPS / CSAT
NPS / CSAT
NPS / CSAT
Hospitality metrics built-in
Hospitality metrics built-in
Real-time
Real-time
Real-time
Service recovery alerts
Service recovery alerts
AR / EN
AR / EN
AR / EN
Full bilingual + RTL
Full bilingual + RTL
+27
+27
Average NPS lift in first 6 months
89%
Post-stay survey completion rate
Vision 2030
Tourism strategy KPI alignment
BUILT FOR VISITOR ECONOMIES
Why tourism leaders choose BSure
Why tourism leaders choose BSure
Why government teams choose BSure
A visitor-experience platform engineered for hotels, airlines, attractions and destinations across the Kingdom.
A visitor-experience platform engineered for hotels, airlines, attractions and destinations across the Kingdom.
Built for global visitors
Multi-language surveys in Arabic, English, French, Mandarin, Urdu and more — with full RTL and locale-aware analytics.
Real-time experience dashboards
Property, route and destination scorecards updating live — so operations can respond before a guest checks out.
Integrates with PMS, CRM & loyalty
Connect to Opera, Salesforce, Sabre, Amadeus and loyalty stacks via secure APIs and webhooks.
Tourism specialists on call
Hospitality and aviation experts help design programs that move visitor sentiment, not just collect data.
Distribute anywhere a guest is
QR codes on rooms and gates, SMS post-stay, email post-flight, in-app pulses — capture feedback at every moment of truth.
NPS, CSAT & CES out of the box
Industry-standard hospitality metrics with automated scoring, segmentation and benchmark dashboards.
Built for global visitors
Multi-language surveys in Arabic, English, French, Mandarin, Urdu and more — with full RTL and locale-aware analytics.
Real-time experience dashboards
Property, route and destination scorecards updating live — so operations can respond before a guest checks out.
Integrates with PMS, CRM & loyalty
Connect to Opera, Salesforce, Sabre, Amadeus and loyalty stacks via secure APIs and webhooks.
Tourism specialists on call
Hospitality and aviation experts help design programs that move visitor sentiment, not just collect data.
Distribute anywhere a guest is
QR codes on rooms and gates, SMS post-stay, email post-flight, in-app pulses — capture feedback at every moment of truth.
NPS, CSAT & CES out of the box
Industry-standard hospitality metrics with automated scoring, segmentation and benchmark dashboards.
Built for global visitors
Multi-language surveys in Arabic, English, French, Mandarin, Urdu and more — with full RTL and locale-aware analytics.
Real-time experience dashboards
Property, route and destination scorecards updating live — so operations can respond before a guest checks out.
Integrates with PMS, CRM & loyalty
Connect to Opera, Salesforce, Sabre, Amadeus and loyalty stacks via secure APIs and webhooks.
Tourism specialists on call
Hospitality and aviation experts help design programs that move visitor sentiment, not just collect data.
Distribute anywhere a guest is
QR codes on rooms and gates, SMS post-stay, email post-flight, in-app pulses — capture feedback at every moment of truth.
NPS, CSAT & CES out of the box
Industry-standard hospitality metrics with automated scoring, segmentation and benchmark dashboards.
HOW IT WORKS
From booking to review — measured in six steps
From booking to review — measured in six steps
From booking to review — measured in six steps
Set up your destination workspace
01
Register your DMO, hotel group, airline or attraction and model properties, regions and brands.
Pick a hospitality-ready template
Start from post-stay, in-flight, attraction or pilgrim journey templates — or build your own in minutes.
02
Distribute across the visitor journey
QR codes, SMS, email, kiosk and in-app — meet the guest in the channel they actually use.
03
Capture sentiment in real time
Every response is scored for NPS, CSAT, CES and themed sentiment the moment it arrives.
04
Benchmark properties & routes
Compare performance across hotels, flights, attractions and seasons in a single executive view.
05
Close the loop with operations
Trigger service-recovery alerts and feed insights into PMS, CRM and loyalty programs.
06
Close the loop with operations
Trigger service-recovery alerts and feed insights into PMS, CRM and loyalty programs.
06
Set up your destination workspace
01
Register your DMO, hotel group, airline or attraction and model properties, regions and brands.
Pick a hospitality-ready template
Start from post-stay, in-flight, attraction or pilgrim journey templates — or build your own in minutes.
02
Distribute across the visitor journey
QR codes, SMS, email, kiosk and in-app — meet the guest in the channel they actually use.
03
Capture sentiment in real time
Every response is scored for NPS, CSAT, CES and themed sentiment the moment it arrives.
04
Benchmark properties & routes
Compare performance across hotels, flights, attractions and seasons in a single executive view.
05
Close the loop with operations
Trigger service-recovery alerts and feed insights into PMS, CRM and loyalty programs.
06
CAPABILITIES
Everything a tourism brand needs to listen at scale
25+ question types
NPS, CSAT, CES, star ratings, matrix grids, semantic differential — every hospitality scale.
Smart conditional logic
Ask leisure, business and pilgrim travellers the right follow-ups.
On-brand experience
Match each hotel, airline or DMO's visual identity at the guest touchpoint.
PMS, CRM & loyalty integrations
Sync responses with Opera, Salesforce, Sabre, Amadeus and loyalty platforms.
Multilingual & RTL
Arabic, English, French, Mandarin, Urdu and more — fully localized.
SPSS-ready exports
Hand off cleanly to advanced statistical and market-research teams.
QR, SMS & in-app distribution
Reach guests in-room, in-cabin, on-site and post-trip.
Live property dashboard
Monitor NPS, CSAT and response rates across every location in real time.
Sentiment & theme analytics
AI-assisted text analytics surface what guests love and what to fix.
Excel & PDF reports
Share scorecards with property managers and boards in seconds.
Drag & drop builder
Design branded visitor surveys in minutes. No code required.
Role-based permissions
Scope access by property, region, brand or franchisee.
25+ question types
NPS, CSAT, CES, star ratings, matrix grids, semantic differential — every hospitality scale.
Smart conditional logic
Ask leisure, business and pilgrim travellers the right follow-ups.
On-brand experience
Match each hotel, airline or DMO's visual identity at the guest touchpoint.
PMS, CRM & loyalty integrations
Sync responses with Opera, Salesforce, Sabre, Amadeus and loyalty platforms.
Multilingual & RTL
Arabic, English, French, Mandarin, Urdu and more — fully localized.
SPSS-ready exports
Hand off cleanly to advanced statistical and market-research teams.
QR, SMS & in-app distribution
Reach guests in-room, in-cabin, on-site and post-trip.
Live property dashboard
Monitor NPS, CSAT and response rates across every location in real time.
Sentiment & theme analytics
AI-assisted text analytics surface what guests love and what to fix.
Excel & PDF reports
Share scorecards with property managers and boards in seconds.
Drag & drop builder
Design branded visitor surveys in minutes. No code required.
Role-based permissions
Scope access by property, region, brand or franchisee.
CAPABILITIES
Everything an agency needs to listen at scale
CAPABILITIES
Everything an agency needs to listen at scale
25+ question types
NPS, CSAT, CES, star ratings, matrix grids, semantic differential — every hospitality scale.
Smart conditional logic
Ask leisure, business and pilgrim travellers the right follow-ups.
On-brand experience
Match each hotel, airline or DMO's visual identity at the guest touchpoint.
PMS, CRM & loyalty integrations
Sync responses with Opera, Salesforce, Sabre, Amadeus and loyalty platforms.
Multilingual & RTL
Arabic, English, French, Mandarin, Urdu and more — fully localized.
SPSS-ready exports
Hand off cleanly to advanced statistical and market-research teams.
QR, SMS & in-app distribution
Reach guests in-room, in-cabin, on-site and post-trip.
Live property dashboard
Monitor NPS, CSAT and response rates across every location in real time.
Sentiment & theme analytics
AI-assisted text analytics surface what guests love and what to fix.
Excel & PDF reports
Share scorecards with property managers and boards in seconds.
Drag & drop builder
Design branded visitor surveys in minutes. No code required.
Role-based permissions
Scope access by property, region, brand or franchisee.
TEMPLATE LIBRARY
Start from a hospitality-ready template
Battle-tested questionnaires for hotels, airlines, attractions and pilgrimage journeys.
Start from a hospitality-ready template
USE CASES
Template library
Built for every part of the visitor economy
Start from a hospitality-ready template
Built for every part of the visitor economy
Whether you welcome guests, fly passengers, or curate destinations — BSure adapts to your brand, scale and KPIs.
Battle-tested questionnaires for hotels, airlines, attractions and pilgrimage journeys.
Whether you welcome guests, fly passengers, or curate destinations — BSure adapts to your brand, scale and KPIs.
HOTELS & RESORTS
Capture post-stay NPS at every property, benchmark against your portfolio, and trigger service-recovery workflows before a review hits TripAdvisor.
Lift guest satisfaction across every property
Post-stay NPS & CSAT
Property-level scorecards
Service-recovery alerts
AIRLINES & AIRPORTS
From booking to baggage claim — survey passengers at each touchpoint, segment by cabin and route, and feed results into your CRM and loyalty stack.
Measure the entire passenger journey
Cabin & route segmentation
On-time vs. CSAT correlation
Loyalty CRM sync
DMOS & ATTRACTIONS
Built-in templates for AlUla, the Red Sea, Diriyah and beyond — visitor profiling, spend intent, and Vision 2030 tourism KPI tracking.
Understand visitors to Saudi Arabia
Visitor origin & spend
Attraction-level CSAT
Vision 2030 KPIs
"BSure connected every property in our portfolio to one live NPS dashboard — we now spot service issues the same day they happen, in any language a guest speaks"
VP Guest Experience · Hospitality Group, KSA
Ministries & Authorities
Measure citizen satisfaction at national scale
National service KPIs
Cross-region benchmarking
Board-ready PDFs
Run nationwide CX programs aligned with Vision 2030 service-quality KPIs, with secure in-Kingdom storage and ministry-grade governance.
Consulting Firms
Deliver evidence-based engagements faster
Empower research and advisory teams with a white-labelled platform that turns fieldwork into client-ready insights in days.
White-label workspaces
Multi-client governance
SPSS-ready datasets
Healthcare & Municipal
Pre-built templates for hospitals, clinics, and municipalities — PDPL-safe, multilingual, and ready to deploy across every touchpoint.
Capture patient & resident experience
HCAHPS-style templates
QR & SMS distribution
Real-time alerts
Use cases
Built for every part of the visitor economy
Whether you welcome guests, fly passengers, or curate destinations — BSure adapts to your brand, scale and KPIs.
HOTELS & RESORTS
Capture post-stay NPS at every property, benchmark against your portfolio, and trigger service-recovery workflows before a review hits TripAdvisor.
Lift guest satisfaction across every property
Post-stay NPS & CSAT
Property-level scorecards
Service-recovery alerts
AIRLINES & AIRPORTS
From booking to baggage claim — survey passengers at each touchpoint, segment by cabin and route, and feed results into your CRM and loyalty stack.
Measure the entire passenger journey
Cabin & route segmentation
On-time vs. CSAT correlation
Loyalty CRM sync
DMOS & ATTRACTIONS
Built-in templates for AlUla, the Red Sea, Diriyah and beyond — visitor profiling, spend intent, and Vision 2030 tourism KPI tracking.
Understand visitors to Saudi Arabia
Visitor origin & spend
Attraction-level CSAT
Vision 2030 KPIs
"BSure connected every property in our portfolio to one live NPS dashboard — we now spot service issues the same day they happen, in any language a guest speaks"
VP Guest Experience · Hospitality Group, KSA
GET STARTED
Request a ree demo for your brand
Tell us about your properties, routes or destinations and we'll tailor a walkthrough for your team within 24 hours.
Tell us about your properties, routes or destinations and we'll tailor a walkthrough for your team within 24 hours.
Personalized walkthrough with a hospitality specialist
Sandbox access to test post-stay and in-flight surveys
Multilingual visitor templates ready to launch
Integration review for PMS, CRM and loyalty stacks
Personalized walkthrough with a hospitality specialist
Sandbox access to test post-stay and in-flight surveys
Integration review for PMS, CRM and loyalty stacks
Multilingual visitor templates ready to launch
Get started
Request a free demo for your brand
Tell us about your properties, routes or destinations and we'll tailor a walkthrough for your team within 24 hours.
Personalized walkthrough with a hospitality specialist
Sandbox access to test post-stay and in-flight surveys
Multilingual visitor templates ready to launch
Integration review for PMS, CRM and loyalty stacks
VP Guest Experience · Hospitality Group, KSA
