Sectors
/ E-Commerce
Surveys built for
Surveys built for
Saudi e-commerce & online stores
Saudi e-commerce & online stores
A PDPL-compliant, bilingual feedback platform for e-commerce in Saudi Arabia — measure product satisfaction, delivery experience, checkout UX, and post-purchase NPS. In-Kingdom hosted and built for Saudi shoppers.
A PDPL-compliant, bilingual feedback platform for e-commerce in Saudi Arabia — measure product satisfaction, delivery experience, checkout UX, and post-purchase NPS. In-Kingdom hosted and built for Saudi shoppers.
Request a Demo
Explore Capabilities
API integrations
API integrations
PDPL compliant
PDPL compliant
In-Kingdom hosting
In-Kingdom hosting
Arabic & English
Arabic & English
Surveys built for
Saudi e-commerce & online stores
Request a Demo
Explore Capabilities
A PDPL-compliant, bilingual feedback platform for e-commerce in Saudi Arabia — measure product satisfaction, delivery experience, checkout UX, and post-purchase NPS. In-Kingdom hosted and built for Saudi shoppers.
API integrations
PDPL compliant
In-Kingdom hosting
Arabic & English
Sectors
/ E-Commerce
Live E-Commerce Dashboard
Today
Product NPS
4.2%
+58
Delivery CSAT
4.6/5
7%
92%
Orders satisfied — last 7 days
RTL
PDPL
KSA
Live E-Commerce Dashboard
Today
Product NPS
4.2%
+58
Delivery CSAT
4.6/5
7%
Orders satisfied — last 7 days
RTL
PDPL
KSA
100%
100%
100%
PDPL compliant
PDPL compliant
KSA
KSA
KSA
In-Kingdom hosting
In-Kingdom hosting
25+
25+
25+
Question types
Question types
AR / EN
AR / EN
AR / EN
Full bilingual + RTL
Full bilingual + RTL
2.8×
2.8×
Higher repeat purchase rate with feedback loops
91%
Average completion rate on post-purchase surveys
Vision 2030
E-commerce growth & digital retail alignment
Built for E-Commerce in Saudi Arabia
Why online stores choose BSure
Why online stores choose BSure
Why online stores choose BSure
A platform engineered around the needs, channels, and customer expectations of Saudi Arabia's growing e-commerce and digital retail industry.
A platform engineered around the needs, channels, and customer expectations of Saudi Arabia's growing e-commerce and digital retail industry.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer and transaction data safely.
Platform integrations
Connect with your e-commerce platform via REST API, webhooks, and plugins to embed feedback collection at every touchpoint.
Real-time analytics
Live dashboards tracking product NPS, delivery CSAT, checkout abandonment, and customer satisfaction trends.
E-commerce support
A support team experienced in online retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All customer data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for e-commerce brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, order, and payment data.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer and transaction data safely.
Platform integrations
Connect with your e-commerce platform via REST API, webhooks, and plugins to embed feedback collection at every touchpoint.
Real-time analytics
Live dashboards tracking product NPS, delivery CSAT, checkout abandonment, and customer satisfaction trends.
E-commerce support
A support team experienced in online retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All customer data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for e-commerce brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, order, and payment data.
PDPL & NCA aligned
Fully compliant with Saudi data protection and cybersecurity regulations for handling customer and transaction data safely.
Platform integrations
Connect with your e-commerce platform via REST API, webhooks, and plugins to embed feedback collection at every touchpoint.
Real-time analytics
Live dashboards tracking product NPS, delivery CSAT, checkout abandonment, and customer satisfaction trends.
E-commerce support
A support team experienced in online retail operations — fast, professional, and fluent in Arabic and English.
Hosted within the Kingdom
All customer data is processed and stored on cloud infrastructure inside Saudi Arabia, ensuring digital sovereignty for e-commerce brands.
Enterprise-grade privacy
End-to-end encryption, role-based access, and audit trails to protect sensitive customer, order, and payment data.
HOW IT WORKS
From order placement to insight in six steps
From order placement to insight in six steps
From order placement to insight in six steps
Create a store/company account
01
Register your e-commerce business and set up team roles for product, marketing, customer service, and logistics teams.
Design product & delivery surveys
Start from e-commerce templates or build custom forms for product reviews, checkout experience, delivery satisfaction, and returns.
02
Distribute via email, SMS & app
Reach customers after purchase, delivery, or support interaction — trigger surveys via API from your store or CRM.
03
Collect feedback securely
Every response is captured in a PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor product ratings, delivery CSAT, checkout UX scores, and return reasons with drill-down analytics.
05
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive repeat purchases and loyalty.
06
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive repeat purchases and loyalty.
06
Create a store/company account
01
Register your e-commerce business and set up team roles for product, marketing, customer service, and logistics teams.
Design product & delivery surveys
Start from e-commerce templates or build custom forms for product reviews, checkout experience, delivery satisfaction, and returns.
02
Distribute via email, SMS & app
Reach customers after purchase, delivery, or support interaction — trigger surveys via API from your store or CRM.
03
Collect feedback securely
Every response is captured in a PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor product ratings, delivery CSAT, checkout UX scores, and return reasons with drill-down analytics.
05
Act on customer insights
Turn customer voice into product, service, and experience improvements that drive repeat purchases and loyalty.
06
CAPABILITIES
Everything an online store needs to listen at scale
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the e-commerce customer journey.
Conditional logic
Branch follow-up questions by product category, delivery status, or satisfaction level.
Branded interfaces
Match your store brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your e-commerce platform, CRM, and logistics stack for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi customers.
Excel, SPSS & BI exports
Export clean datasets for marketing analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across product, marketing, customer service, and logistics in shared workspaces.
Interactive CX dashboard
Live monitoring of product NPS, delivery CSAT, and checkout experience across channels.
Advanced segmentation
Slice feedback by product category, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and product launches.
Role-based permissions
Granular access by store, product line, region, or team — from customer service to CEO.
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the e-commerce customer journey.
Conditional logic
Branch follow-up questions by product category, delivery status, or satisfaction level.
Branded interfaces
Match your store brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your e-commerce platform, CRM, and logistics stack for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi customers.
Excel, SPSS & BI exports
Export clean datasets for marketing analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across product, marketing, customer service, and logistics in shared workspaces.
Interactive CX dashboard
Live monitoring of product NPS, delivery CSAT, and checkout experience across channels.
Advanced segmentation
Slice feedback by product category, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and product launches.
Role-based permissions
Granular access by store, product line, region, or team — from customer service to CEO.
CAPABILITIES
Everything an online store needs to listen at scale
CAPABILITIES
Everything an online store needs to listen at scale
25+ question types
From NPS and CSAT to matrix and open-ended — capture every dimension of the e-commerce customer journey.
Conditional logic
Branch follow-up questions by product category, delivery status, or satisfaction level.
Branded interfaces
Match your store brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with your e-commerce platform, CRM, and logistics stack for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full right-to-left (RTL) rendering — essential for Saudi customers.
Excel, SPSS & BI exports
Export clean datasets for marketing analysis, BI tools, and business intelligence dashboards.
Team workspaces
Collaborate across product, marketing, customer service, and logistics in shared workspaces.
Interactive CX dashboard
Live monitoring of product NPS, delivery CSAT, and checkout experience across channels.
Advanced segmentation
Slice feedback by product category, customer segment, region, and purchase channel.
Board-ready PDF reports
Generate executive and board-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded surveys in minutes — with versioning for seasonal campaigns and product launches.
Role-based permissions
Granular access by store, product line, region, or team — from customer service to CEO.
TEMPLATE LIBRARY
Start from a proven e-commerce template
Battle-tested questionnaires for product reviews, checkout UX, delivery, and returns.
Start from a proven e-commerce template
Improving Project Efficiency with Time Tracking
USE CASES
Template library
Built for every e-commerce business model
Built for every e-commerce business model
Start from a proven e-commerce template
From D2C brands to multi-seller marketplaces and logistics providers, BSure adapts to your channels, products, and customer segments.
From D2C brands to multi-seller marketplaces and logistics providers, BSure adapts to your channels, products, and customer segments.
Battle-tested questionnaires for product reviews, checkout UX, delivery, and returns.
Online Retail & D2C Brands
Run continuous voice-of-customer programs across the purchase journey — from product page to unboxing — with real-time alerts to the right team.
Lift product ratings and repeat purchases
Product-level NPS and review tracking
Post-purchase feedback workflows
Category and SKU satisfaction scores
Marketplace & Multi-Seller Platforms
Embed micro-surveys after every transaction to measure seller service, product accuracy, and delivery quality at scale across your marketplace.
Improve seller quality and buyer trust
Seller-level rating dashboards
Buyer protection friction tracking
Category-level quality insights
Logistics & Last-Mile Delivery
Track delivery satisfaction, courier performance, and last-mile experience with surveys triggered at the moment of delivery confirmation.
Optimize delivery experience and CSAT
Delivery partner scorecards
Real-time courier CSAT
Route and hub-level feedback
"BSure helped us close the feedback loop between delivery and product teams — our repeat purchase rate improved by 34% in one quarter"
Head of Customer Experience · Leading KSA E-Commerce Brand
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Online Retail & D2C Brands
Run continuous voice-of-customer programs across the purchase journey — from product page to unboxing — with real-time alerts to the right team.
Lift product ratings and repeat purchases
Product-level NPS and review tracking
Post-purchase feedback workflows
Category and SKU satisfaction scores
Marketplace & Multi-Seller Platforms
Embed micro-surveys after every transaction to measure seller service, product accuracy, and delivery quality at scale across your marketplace.
Improve seller quality and buyer trust
Seller-level rating dashboards
Buyer protection friction tracking
Category-level quality insights
Logistics & Last-Mile Delivery
Track delivery satisfaction, courier performance, and last-mile experience with surveys triggered at the moment of delivery confirmation.
Optimize delivery experience and CSAT
Delivery partner scorecards
Real-time courier CSAT
Route and hub-level feedback
Use cases
Built for every e-commerce business model
From D2C brands to multi-seller marketplaces and logistics providers, BSure adapts to your channels, products, and customer segments.
Online Retail & D2C Brands
Run continuous voice-of-customer programs across the purchase journey — from product page to unboxing — with real-time alerts to the right team.
Lift product ratings and repeat purchases
Product-level NPS and review tracking
Post-purchase feedback workflows
Category and SKU satisfaction scores
Marketplace & Multi-Seller Platforms
Embed micro-surveys after every transaction to measure seller service, product accuracy, and delivery quality at scale across your marketplace.
Improve seller quality and buyer trust
Seller-level rating dashboards
Buyer protection friction tracking
Category-level quality insights
Logistics & Last-Mile Delivery
Track delivery satisfaction, courier performance, and last-mile experience with surveys triggered at the moment of delivery confirmation.
Optimize delivery experience and CSAT
Delivery partner scorecards
Real-time courier CSAT
Route and hub-level feedback
"BSure helped us close the feedback loop between delivery and product teams — our repeat purchase rate improved by 34% in one quarter"
Head of Customer Experience · Leading KSA E-Commerce Brand
GET STARTED
GET STARTED
Request a free demo for your online store
Request a free demo for your online store
Tell us a little about your e-commerce business and we'll get in touch within 24 hours with a tailored walkthrough.
Tell us a little about your e-commerce business and we'll get in touch within 24 hours with a tailored walkthrough.
Personalized walkthrough with an e-commerce CX specialist
Sandbox access to test product, checkout, and delivery surveys
PDPL security review and platform integration support
Procurement-friendly onboarding for retail organizations
Personalized walkthrough with an e-commerce CX specialist
Sandbox access to test product, checkout, and delivery surveys
PDPL security review and platform integration support
Procurement-friendly onboarding for retail organizations
Get started
Request a free demo for your online store
Tell us a little about your e-commerce business and we'll get in touch within 24 hours with a tailored walkthrough.
Personalized walkthrough with an e-commerce CX specialist
Sandbox access to test product, checkout, and delivery surveys
PDPL security review and platform integration support
Procurement-friendly onboarding for retail organizations
Head of Customer Experience · Leading KSA E-Commerce Brand
"BSure helped us close the feedback loop between delivery and product teams — our repeat purchase rate improved by 34% in one quarter"
Digital Solutions
Analytics Dashboard