Sectors
/ Financial Services
Surveys built for
Saudi banks, fintechs & insurers
A regulated, bilingual feedback platform for financial services in Saudi Arabia — measure branch NPS, digital banking UX, claims experience, and advisor satisfaction. SAMA-aligned, PDPL compliant, and in-Kingdom hosted.
A regulated, bilingual feedback platform for financial services in Saudi Arabia — measure branch NPS, digital banking UX, claims experience, and advisor satisfaction. SAMA-aligned, PDPL compliant, and in-Kingdom hosted.
Request a Demo
Explore Capabilities
SAMA-aligned
SAMA-aligned
PDPL compliant
PDPL compliant
In-Kingdom hosting
In-Kingdom hosting
Arabic & English
Arabic & English
Surveys built for
Saudi banks, fintechs & insurers
Request a Demo
Explore Capabilities
A regulated, bilingual feedback platform for financial services in Saudi Arabia — measure branch NPS, digital banking UX, claims experience, and advisor satisfaction. SAMA-aligned, PDPL compliant, and in-Kingdom hosted.
SAMA-aligned
PDPL compliant
In-Kingdom hosting
Arabic & English
Sectors
/ Financial Services
Live CX dashboard
Today
Branch NPS
6.1%
+62
App CSAT
4.7/5
9%
94%
Complaints resolved — last 7 days
SAMA
PDPL
KSA
Live CX dashboard
Today
Branch NPS
6.1%
+62
App CSAT
4.7/5
9%
Complaints resolved — last 7 days
SAMA
PDPL
KSA
100%
100%
100%
SAMA & PDPL aligned
SAMA & PDPL aligned
KSA
KSA
KSA
In-Kingdom hosting
In-Kingdom hosting
25+
25+
25+
Question types
Question types
AR / EN
AR / EN
AR / EN
Full bilingual + RTL
Full bilingual + RTL
3.5×
3.5×
Faster complaint resolution with closed-loop CX
93%
Average completion rate on branch & app surveys
Average completion rate on branch & app surveysV
Vision 2030
FSDP alignment for Saudi financial services
Built for Financial Services in Saudi Arabia
Why financial institutions choose BSure
Why financial institutions choose BSure
Why financial institutions choose BSure
A platform engineered around the regulations, channels, and customer expectations of Saudi Arabia's banking, fintech, insurance, and capital markets industry.
A platform engineered around the regulations, channels, and customer expectations of Saudi Arabia's banking, fintech, insurance, and capital markets industry.
SAMA & PDPL aligned
Fully aligned with Saudi Central Bank (SAMA) cybersecurity framework and the Personal Data Protection Law for safe handling of customer financial data.
Core banking integrations
Connect with core banking, CRM, and digital channels via REST API, webhooks, and SSO — push feedback events from branch, app, and call center.
Real-time CX analytics
Live dashboards for branch NPS, app CSAT, advisor satisfaction, and complaint root-cause — segmented by product, channel, and region.
Financial sector expertise
Onboarding and support from a team that understands retail banking, fintech, insurance, and capital markets workflows in KSA.
Hosted within the Kingdom
All customer and transaction-context data is processed and stored on cloud infrastructure inside Saudi Arabia to meet sovereignty requirements.
Bank-grade security
AES-256 encryption, MFA, granular role-based access, immutable audit trails, and segregation of duties — engineered for regulated environments.
SAMA & PDPL aligned
Fully aligned with Saudi Central Bank (SAMA) cybersecurity framework and the Personal Data Protection Law for safe handling of customer financial data.
Core banking integrations
Connect with core banking, CRM, and digital channels via REST API, webhooks, and SSO — push feedback events from branch, app, and call center.
Real-time CX analytics
Live dashboards for branch NPS, app CSAT, advisor satisfaction, and complaint root-cause — segmented by product, channel, and region.
Financial sector expertise
Onboarding and support from a team that understands retail banking, fintech, insurance, and capital markets workflows in KSA.
Hosted within the Kingdom
All customer and transaction-context data is processed and stored on cloud infrastructure inside Saudi Arabia to meet sovereignty requirements.
Bank-grade security
AES-256 encryption, MFA, granular role-based access, immutable audit trails, and segregation of duties — engineered for regulated environments.
SAMA & PDPL aligned
Fully aligned with Saudi Central Bank (SAMA) cybersecurity framework and the Personal Data Protection Law for safe handling of customer financial data.
Core banking integrations
Connect with core banking, CRM, and digital channels via REST API, webhooks, and SSO — push feedback events from branch, app, and call center.
Real-time CX analytics
Live dashboards for branch NPS, app CSAT, advisor satisfaction, and complaint root-cause — segmented by product, channel, and region.
Hosted within the Kingdom
All customer and transaction-context data is processed and stored on cloud infrastructure inside Saudi Arabia to meet sovereignty requirements.
Bank-grade security
AES-256 encryption, MFA, granular role-based access, immutable audit trails, and segregation of duties — engineered for regulated environments.
Financial sector expertise
Onboarding and support from a team that understands retail banking, fintech, insurance, and capital markets workflows in KSA.
HOW IT WORKS
From customer touchpoint to insight in six steps
From customer touchpoint to insight in six steps
From customer touchpoint to insight in six steps
Set up your financial institution
01
Register your bank, fintech, or insurer and configure team roles for retail, corporate, digital, and compliance units.
Design CX & compliance surveys
Start from regulated templates or build custom forms for branch experience, digital banking UX, claims handling, and advisor feedback.
02
Distribute via SMS, app & email
Reach customers after a transaction, branch visit, or claim — trigger surveys via API from your core banking or CRM systems.
03
Collect feedback securely
Every response is captured in a SAMA-aware, PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor NPS, CSAT, CES, and complaint themes by branch, product, segment, and region with drill-down analytics.
05
Act on regulated insights
Turn customer voice into product, service, and compliance improvements that reduce complaints and lift retention.
06
Act on regulated insights
Turn customer voice into product, service, and compliance improvements that reduce complaints and lift retention.
06
Set up your financial institution
01
Register your bank, fintech, or insurer and configure team roles for retail, corporate, digital, and compliance units.
Design CX & compliance surveys
Start from regulated templates or build custom forms for branch experience, digital banking UX, claims handling, and advisor feedback.
02
Distribute via SMS, app & email
Reach customers after a transaction, branch visit, or claim — trigger surveys via API from your core banking or CRM systems.
03
Collect feedback securely
Every response is captured in a SAMA-aware, PDPL-safe environment with encryption, access logs, and configurable data retention.
04
Analyze on a live dashboard
Monitor NPS, CSAT, CES, and complaint themes by branch, product, segment, and region with drill-down analytics.
05
Act on regulated insights
Turn customer voice into product, service, and compliance improvements that reduce complaints and lift retention.
06
CAPABILITIES
Everything a financial institution needs to listen at scale
25+ question types
From NPS and CES to matrix and open-ended — capture every dimension of the customer financial journey.
Conditional logic
Branch follow-up questions by product held, channel used, or complaint type.
Branded interfaces
Match your bank or fintech brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with core banking, Salesforce, Genesys, and BI stacks for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full RTL, Hijri dates, and Arabic-aware text analytics.
Excel, SPSS & BI exports
Export clean datasets for compliance reporting, BI tools, and regulator submissions.
Team workspaces
Collaborate across CX, digital, branch ops, compliance, and risk in shared workspaces.
Interactive CX dashboard
Live monitoring of NPS, CSAT, and complaint themes by branch, channel, and product.
Advanced segmentation
Slice feedback by retail, SME, corporate, wealth, and Islamic banking segments.
Board-ready PDF reports
Generate executive, board, and SAMA-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded, compliant surveys in minutes — with versioning for audit and review.
Role-based permissions
Granular access by branch, business line, region, or risk tier — from teller to Chief Customer Officer.
25+ question types
From NPS and CES to matrix and open-ended — capture every dimension of the customer financial journey.
Conditional logic
Branch follow-up questions by product held, channel used, or complaint type.
Branded interfaces
Match your bank or fintech brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with core banking, Salesforce, Genesys, and BI stacks for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full RTL, Hijri dates, and Arabic-aware text analytics.
Excel, SPSS & BI exports
Export clean datasets for compliance reporting, BI tools, and regulator submissions.
Team workspaces
Collaborate across CX, digital, branch ops, compliance, and risk in shared workspaces.
Interactive CX dashboard
Live monitoring of NPS, CSAT, and complaint themes by branch, channel, and product.
Advanced segmentation
Slice feedback by retail, SME, corporate, wealth, and Islamic banking segments.
Board-ready PDF reports
Generate executive, board, and SAMA-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded, compliant surveys in minutes — with versioning for audit and review.
Role-based permissions
Granular access by branch, business line, region, or risk tier — from teller to Chief Customer Officer.
CAPABILITIES
Everything a financial institution needs to listen at scale
CAPABILITIES
Everything a financial institution needs to listen at scale
25+ question types
From NPS and CES to matrix and open-ended — capture every dimension of the customer financial journey.
Conditional logic
Branch follow-up questions by product held, channel used, or complaint type.
Branded interfaces
Match your bank or fintech brand with custom colors, logos, and white-labeled survey domains.
API, SSO & webhooks
Integrate with core banking, Salesforce, Genesys, and BI stacks for end-to-end CX loops.
Multilingual & RTL
First-class Arabic and English with full RTL, Hijri dates, and Arabic-aware text analytics.
Excel, SPSS & BI exports
Export clean datasets for compliance reporting, BI tools, and regulator submissions.
Team workspaces
Collaborate across CX, digital, branch ops, compliance, and risk in shared workspaces.
Interactive CX dashboard
Live monitoring of NPS, CSAT, and complaint themes by branch, channel, and product.
Advanced segmentation
Slice feedback by retail, SME, corporate, wealth, and Islamic banking segments.
Board-ready PDF reports
Generate executive, board, and SAMA-ready reports in one click — branded and bilingual.
Drag & drop builder
Design branded, compliant surveys in minutes — with versioning for audit and review.
Role-based permissions
Granular access by branch, business line, region, or risk tier — from teller to Chief Customer Officer.
TEMPLATE LIBRARY
Start from a regulated, proven template
Battle-tested questionnaires for retail banking, digital, insurance, and wealth.
Start from a regulated, proven template
Improving Project Efficiency with Time Tracking
USE CASES
Template library
Built for every financial business model
Start from a regulated, proven template
Built for every financial business model
From traditional retail banks to digital-first fintechs, BSure adapts to your channels, segments, and compliance regime.
Battle-tested questionnaires for retail banking, digital, insurance, and wealt
From traditional retail banks to digital-first fintechs, BSure adapts to your channels, segments, and compliance regime.
Retail & Corporate Banking
Run continuous voice-of-customer programs across branches, contact centers, and relationship managers — with real-time alerts to the right owner.
Lift branch NPS and reduce complaints
Branch-level NPS leaderboards
Closed-loop complaint workflows
Relationship manager scorecards
Fintech & Digital Wallets
Embed micro-surveys inside your app and onboarding flow to measure activation friction, KYC drop-off, and feature satisfaction at every step.
Improve onboarding and app retention
In-app CSAT after key events
KYC & onboarding friction tracking
Feature-level retention insights
Insurance & Capital Markets
Track claims satisfaction, policyholder loyalty, and investor advisory quality with regulated, auditable surveys aligned to your compliance regime.
Measure claims and investor experience
Claims journey NPS
Policyholder loyalty tracking
Investor advisory feedback
"BSure helped us turn branch and app feedback into closed-loop actions — complaint resolution time dropped by 38% in two quarters"
Head of Customer Experience · Tier-1 Bank, KSA
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Improving Project Efficiency with Time Tracking
Retail & Corporate Banking
Run continuous voice-of-customer programs across branches, contact centers, and relationship managers — with real-time alerts to the right owner.
Lift branch NPS and reduce complaints
Branch-level NPS leaderboards
Closed-loop complaint workflows
Relationship manager scorecards
Fintech & Digital Wallets
Embed micro-surveys inside your app and onboarding flow to measure activation friction, KYC drop-off, and feature satisfaction at every step.
Improve onboarding and app retention
In-app CSAT after key events
KYC & onboarding friction tracking
Feature-level retention insights
Insurance & Capital Markets
Track claims satisfaction, policyholder loyalty, and investor advisory quality with regulated, auditable surveys aligned to your compliance regime.
Measure claims and investor experience
Claims journey NPS
Policyholder loyalty tracking
Investor advisory feedback
Use cases
Built for every financial business model
From traditional retail banks to digital-first fintechs, BSure adapts to your channels, segments, and compliance regime.
Retail & Corporate Banking
Run continuous voice-of-customer programs across branches, contact centers, and relationship managers — with real-time alerts to the right owner.
Lift branch NPS and reduce complaints
Branch-level NPS leaderboards
Closed-loop complaint workflows
Relationship manager scorecards
Fintech & Digital Wallets
Embed micro-surveys inside your app and onboarding flow to measure activation friction, KYC drop-off, and feature satisfaction at every step.
Improve onboarding and app retention
In-app CSAT after key events
KYC & onboarding friction tracking
Feature-level retention insights
Insurance & Capital Markets
Track claims satisfaction, policyholder loyalty, and investor advisory quality with regulated, auditable surveys aligned to your compliance regime.
Measure claims and investor experience
Claims journey NPS
Policyholder loyalty tracking
Investor advisory feedback
"BSure helped us turn branch and app feedback into closed-loop actions — complaint resolution time dropped by 38% in two quarters"
Head of Customer Experience · Tier-1 Bank, KSA
GET STARTED
GET STARTED
Request a free demo for your financial institution
Request a free demo for your financial institution
Tell us a little about your bank, fintech, or insurance business and we'll get in touch within 24 hours with a tailored, compliant walkthrough.
Tell us a little about your bank, fintech, or insurance business and we'll get in touch within 24 hours with a tailored, compliant walkthrough.
Personalized walkthrough with a financial CX specialist
Sandbox access to test branch, app, and claims surveys
SAMA & PDPL security review and SSO setup support
Procurement-friendly onboarding for regulated institutions
Personalized walkthrough with a financial CX specialist
Sandbox access to test branch, app, and claims surveys
SAMA & PDPL security review and SSO setup support
Procurement-friendly onboarding for regulated institutions
Get started
Request a free demo for your financial institution
Tell us a little about your bank, fintech, or insurance business and we'll get in touch within 24 hours with a tailored, compliant walkthrough.
Personalized walkthrough with a financial CX specialist
Sandbox access to test branch, app, and claims surveys
SAMA & PDPL security review and SSO setup support
Procurement-friendly onboarding for regulated institutions
Head of Customer Experience · Tier-1 Bank, KSA
"BSure helped us turn branch and app feedback into closed-loop actions — complaint resolution time dropped by 38% in two quarters"
Digital Solutions
Analytics Dashboard