Sectors
/ healthcare
Patient experience,
measured at every point of care
measured at every point of care
The survey platform for Saudi Arabia's hospitals, clinics and primary care — capture PREMs, PROMs, NPS and HCAHPS-style feedback in Arabic and English, fully aligned with CBAHI, MOH and Vision 2030 Health Sector Transformation.
The survey platform for Saudi Arabia's hospitals, clinics and primary care — capture PREMs, PROMs, NPS and HCAHPS-style feedback in Arabic and English, fully aligned with CBAHI, MOH and Vision 2030 Health Sector Transformation.
Request a Demo
Explore Capabilities
PREMs & PROMs built-in
PREMs & PROMs built-in
Bilingual AR/EN
Bilingual AR/EN
QR / SMS / Email
QR / SMS / Email
CBAHI & PDPL aligned
CBAHI & PDPL aligned
Patient experience,
measured at every point of care
Request a Demo
Explore Capabilities
The survey platform for Saudi Arabia's hospitals, clinics and primary care — capture PREMs, PROMs, NPS and HCAHPS-style feedback in Arabic and English, fully aligned with CBAHI, MOH and Vision 2030 Health Sector Transformation.
PREMs & PROMs built-in
Bilingual AR/EN
QR / SMS / Email
CBAHI & PDPL aligned
Sectors
/ healthcare
Live patient-experience dashboard
This week
Patient NPS
9 pts
+58
PREM score
4.6/5
0.3
91%
Post-discharge response rate — last 7 days
PREM
PROM
NPS
Live patient-experience dashboard
This week
Patient NPS
9 pts
+52
PREM score
4.6/5
0.3
Post-stay completion — last 7 days
PREM
PROM
NPS
PREMs / PROMs
PREMs / PROMs
PREMs / PROMs
Validated instruments built-in
Validated instruments built-in
CBAHI
CBAHI
CBAHI
Accreditation aligned
Accreditation aligned
Real-time
Real-time
Real-time
Service recovery alerts
Service recovery alerts
AR / EN
AR / EN
AR / EN
Full bilingual + RTL
Full bilingual + RTL
+31
+31
Average NPS lift across pilot hospitals
91%
Post-discharge SMS survey reach
CBAHI
Patient-experience evidence aligned
CBAHI & PDPL aligned
Patient data residency in the Kingdom, audit trails and consent flows built for CBAHI accreditation and Saudi PDPL.
Real-time service-recovery
Detractor responses trigger instant alerts to nursing leadership and quality teams — close the loop before the patient discharges.
Integrates with HIS, EMR & CRM
Connect to Cerner, Epic, InterSystems, Oracle Health and major HIS platforms via secure APIs and HL7/FHIR webhooks.
Healthcare specialists on call
Clinicians and patient-experience experts help design programs that move clinical and operational outcomes, not just scores.
Bilingual Arabic & English
Every question, dashboard and report rendered in full Arabic RTL — plus Urdu, Tagalog, French and more for diverse patient populations.
PREMs, PROMs, HCAHPS-ready
Validated patient experience and outcome measures pre-built — start measuring inpatient, outpatient and ED care from day one.
CBAHI & PDPL aligned
Patient data residency in the Kingdom, audit trails and consent flows built for CBAHI accreditation and Saudi PDPL.
Real-time service-recovery
Detractor responses trigger instant alerts to nursing leadership and quality teams — close the loop before the patient discharges.
Integrates with HIS, EMR & CRM
Connect to Cerner, Epic, InterSystems, Oracle Health and major HIS platforms via secure APIs and HL7/FHIR webhooks.
Healthcare specialists on call
Clinicians and patient-experience experts help design programs that move clinical and operational outcomes, not just scores.
Bilingual Arabic & English
Every question, dashboard and report rendered in full Arabic RTL — plus Urdu, Tagalog, French and more for diverse patient populations.
PREMs, PROMs, HCAHPS-ready
Validated patient experience and outcome measures pre-built — start measuring inpatient, outpatient and ED care from day one.
CBAHI & PDPL aligned
Patient data residency in the Kingdom, audit trails and consent flows built for CBAHI accreditation and Saudi PDPL.
Real-time service-recovery
Detractor responses trigger instant alerts to nursing leadership and quality teams — close the loop before the patient discharges.
Integrates with HIS, EMR & CRM
Connect to Cerner, Epic, InterSystems, Oracle Health and major HIS platforms via secure APIs and HL7/FHIR webhooks.
Healthcare specialists on call
Clinicians and patient-experience experts help design programs that move clinical and operational outcomes, not just scores.
Bilingual Arabic & English
Every question, dashboard and report rendered in full Arabic RTL — plus Urdu, Tagalog, French and more for diverse patient populations.
PREMs, PROMs, HCAHPS-ready
Validated patient experience and outcome measures pre-built — start measuring inpatient, outpatient and ED care from day one.
BUILT FOR CLINICAL CARE
Why healthcare leaders choose BSure
A patient-experience platform engineered for hospitals, clinics, telehealth and primary care across the Kingdom.
HOW IT WORKS
From admission to follow-up — measured in six steps
From admission to follow-up — measured in six steps
From admission to follow-up — measured in six steps
Set up your healthcare workspace
01
Model your hospital network, clinics, departments and clinical service lines in minutes.
Pick a clinically validated template
Start from inpatient, outpatient, ED, surgical, maternity or telehealth templates — fully editable.
02
Reach patients across the care journey
SMS post-discharge, email, QR at bedside, tablet kiosks and in-app pulses — every channel patients actually use.
03
Score sentiment in real time
NPS, CSAT, CES, PREMs and PROMs scored automatically with AI-assisted Arabic & English sentiment analytics.
04
Benchmark across facilities
Compare hospitals, clinics, units and physicians in a single quality-and-experience dashboard.
05
Close the loop with care teams
Trigger service-recovery cases, feed insights into quality boards, CBAHI audits and MOH reporting.
06
Close the loop with operations
Trigger service-recovery alerts and feed insights into PMS, CRM and loyalty programs.
06
Set up your healthcare workspace
01
Model your hospital network, clinics, departments and clinical service lines in minutes.
Pick a clinically validated template
Start from inpatient, outpatient, ED, surgical, maternity or telehealth templates — fully editable.
02
Reach patients across the care journey
SMS post-discharge, email, QR at bedside, tablet kiosks and in-app pulses — every channel patients actually use.
03
Score sentiment in real time
NPS, CSAT, CES, PREMs and PROMs scored automatically with AI-assisted Arabic & English sentiment analytics.
04
Benchmark across facilities
Compare hospitals, clinics, units and physicians in a single quality-and-experience dashboard.
05
Close the loop with care teams
Trigger service-recovery cases, feed insights into quality boards, CBAHI audits and MOH reporting.
06
CAPABILITIES
Everything a health system needs to listen at scale
25+ question types
NPS, CSAT, CES, Likert, matrix, validated PREM/PROM scales — every clinical instrument.
Smart conditional logic
Route inpatient, outpatient and ED patients through the right follow-up questions.
On-brand patient experience
Match each hospital or clinic brand on every patient touchpoint.
HIS / EMR / CRM integrations
Sync responses with Cerner, Epic, InterSystems, Salesforce Health Cloud via APIs.
Multilingual & RTL
Arabic, English, Urdu, Tagalog, French and more — fully localized.
SPSS-ready exports
Hand off cleanly to quality, research and academic medical teams.
SMS, QR & in-app distribution
Reach patients at bedside, post-discharge, and inside your patient portal.
Live quality dashboard
Monitor NPS, CSAT, PREMs and complaint themes across every facility in real time.
Sentiment & theme analytics
AI surfaces what patients praise and what to fix — in Arabic and English.
Excel & PDF reports
Share scorecards with department heads, quality boards and regulators.
Drag & drop builder
Design branded patient surveys in minutes. No code required.
Role-based access
Scope visibility by facility, department, unit or clinician — protect PHI by design.
25+ question types
NPS, CSAT, CES, Likert, matrix, validated PREM/PROM scales — every clinical instrument.
Smart conditional logic
Route inpatient, outpatient and ED patients through the right follow-up questions.
On-brand patient experience
Match each hospital or clinic brand on every patient touchpoint.
HIS / EMR / CRM integrations
Sync responses with Cerner, Epic, InterSystems, Salesforce Health Cloud via APIs.
Multilingual & RTL
Arabic, English, Urdu, Tagalog, French and more — fully localized.
SPSS-ready exports
Hand off cleanly to quality, research and academic medical teams.
SMS, QR & in-app distribution
Reach patients at bedside, post-discharge, and inside your patient portal.
Live quality dashboard
Monitor NPS, CSAT, PREMs and complaint themes across every facility in real time.
Sentiment & theme analytics
AI surfaces what patients praise and what to fix — in Arabic and English.
Excel & PDF reports
Share scorecards with department heads, quality boards and regulators.
Drag & drop builder
Design branded patient surveys in minutes. No code required.
Role-based access
Scope visibility by facility, department, unit or clinician — protect PHI by design.
CAPABILITIES
Everything a health system needs to listen at scale
CAPABILITIES
Everything a health system needs to listen at scale
25+ question types
NPS, CSAT, CES, Likert, matrix, validated PREM/PROM scales — every clinical instrument.
Smart conditional logic
Route inpatient, outpatient and ED patients through the right follow-up questions.
On-brand patient experience
Match each hospital or clinic brand on every patient touchpoint.
HIS / EMR / CRM integrations
Sync responses with Cerner, Epic, InterSystems, Salesforce Health Cloud via APIs.
Multilingual & RTL
Arabic, English, Urdu, Tagalog, French and more — fully localized.
SPSS-ready exports
Hand off cleanly to quality, research and academic medical teams.
SMS, QR & in-app distribution
Reach patients at bedside, post-discharge, and inside your patient portal.
Live quality dashboard
Monitor NPS, CSAT, PREMs and complaint themes across every facility in real time.
Sentiment & theme analytics
AI surfaces what patients praise and what to fix — in Arabic and English.
Excel & PDF reports
Share scorecards with department heads, quality boards and regulators.
Drag & drop builder
Design branded patient surveys in minutes. No code required.
Role-based access
Scope visibility by facility, department, unit or clinician — protect PHI by design.
TEMPLATE LIBRARY
Start from a clinically validated template
Battle-tested questionnaires for inpatient, outpatient, ED and telehealth care.
Start from a clinically validated template
USE CASES
Template library
Built for every part of the care continuum
Start from a clinically validated template
Built for every part of the care continuum
Whether you run a hospital network, a clinic chain or a single PHC — BSure adapts to your brand, scale and clinical KPIs.
Battle-tested questionnaires for hotels, airlines, attractions and pilgrimage journeys.
Whether you run a hospital network, a clinic chain or a single PHC — BSure adapts to your brand, scale and clinical KPIs.
HOSPITALS & NETWORKS
Capture post-discharge NPS, ward-level PREMs and physician-specific CSAT — benchmark across your network and trigger service recovery before complaints escalate.
Lift patient experience across every unit
HCAHPS-style PREMs
Unit & physician scorecards
Real-time recovery alerts
CLINICS & PRIMARY CARE
From booking to follow-up — survey patients across PHCs and specialty clinics, segment by service line, and feed insights into your CRM and MOH reporting.
Measure every outpatient touchpoint
Clinic & service-line CSAT
Wait-time correlation
MOH KPI reporting
PHARMACY & DIAGNOSTICS
Capture feedback at pharmacy counters, lab visits and imaging appointments — close gaps in service, accuracy and turnaround that patients actually feel.
Listen at every point of care
Counter & lab CSAT
Turnaround time feedback
Complaint root-cause themes
"BSure gave our quality team a single live view of patient experience across every hospital — service-recovery cases now close in hours, not weeks"
Director of Patient Experience · Hospital Network, KSA
HOSPITALS & NETWORKS
Capture post-discharge NPS, ward-level PREMs and physician-specific CSAT — benchmark across your network and trigger service recovery before complaints escalate.
Lift patient experience across every unit
HCAHPS-style PREMs
Unit & physician scorecards
Real-time recovery alerts
CLINICS & PRIMARY CARE
From booking to follow-up — survey patients across PHCs and specialty clinics, segment by service line, and feed insights into your CRM and MOH reporting.
Measure every outpatient touchpoint
Clinic & service-line CSAT
Wait-time correlation
MOH KPI reporting
PHARMACY & DIAGNOSTICS
Capture feedback at pharmacy counters, lab visits and imaging appointments — close gaps in service, accuracy and turnaround that patients actually feel.
Listen at every point of care
Counter & lab CSAT
Turnaround time feedback
Complaint root-cause themes
Use cases
Built for every part of the care continuum
Whether you welcome guests, fly passengers, or curate destinations — BSure adapts to your brand, scale and KPIs.
HOSPITALS & NETWORKS
Capture post-discharge NPS, ward-level PREMs and physician-specific CSAT — benchmark across your network and trigger service recovery before complaints escalate.
Lift patient experience across every unit
HCAHPS-style PREMs
Unit & physician scorecards
Real-time recovery alerts
CLINICS & PRIMARY CARE
From booking to follow-up — survey patients across PHCs and specialty clinics, segment by service line, and feed insights into your CRM and MOH reporting.
Measure every outpatient touchpoint
Clinic & service-line CSAT
Wait-time correlation
MOH KPI reporting
PHARMACY & DIAGNOSTICS
Capture feedback at pharmacy counters, lab visits and imaging appointments — close gaps in service, accuracy and turnaround that patients actually feel.
Listen at every point of care
Counter & lab CSAT
Turnaround time feedback
Complaint root-cause themes
"BSure gave our quality team a single live view of patient experience across every hospital — service-recovery cases now close in hours, not weeks"
Director of Patient Experience · Hospital Network, KSA
GET STARTED
Request a free demo for your facility
Tell us about your hospitals, clinics or care programs and we'll tailor a walkthrough for your team within 24 hours.
Tell us about your hospitals, clinics or care programs and we'll tailor a walkthrough for your team within 24 hours.
Personalized walkthrough with a healthcare specialist
Sandbox access to test inpatient & outpatient surveys
Arabic & English PREM/PROM templates ready to launch
Integration review for HIS, EMR and patient portals
Personalized walkthrough with a healthcare specialist
Sandbox access to test inpatient & outpatient surveys
Integration review for HIS, EMR and patient portals
Arabic & English PREM/PROM templates ready to launch
Get started
Request a free demo for your facility
Tell us about your properties, routes or destinations and we'll tailor a walkthrough for your team within 24 hours.
Personalized walkthrough with a healthcare specialist
Sandbox access to test inpatient & outpatient surveys
Arabic & English PREM/PROM templates ready to launch
Integration review for HIS, EMR and patient portals
Director of Patient Experience · Hospital Network, KSA
