ONE CLEAR SATISFACTION SCORE YOU CAN ACT ON
Customer Satisfaction
Standardise how satisfaction is measured across services, branches and channels. Short, mobile-first surveys produce a comparable CSAT score for every unit, so you can see who is improving and who needs support
Start free trial
Talk to us
CSAT
CORE SCORE
5-point
STANDARD SCALE
QR
ON-SITE READY
ONE CLEAR SATISFACTION SCORE YOU CAN ACT ON
Customer Satisfaction
Customer Satisfaction
Standardise how satisfaction is measured across services, branches and channels. Short, mobile-first surveys produce a comparable CSAT score for every unit, so you can see who is improving and who needs support
Standardise how satisfaction is measured across services, branches and channels. Short, mobile-first surveys produce a comparable CSAT score for every unit, so you can see who is improving and who needs support
Start free trial
Talk to us
CSAT
CORE SCORE
5-point
SATISFACTION
QR
ON-SITE READY
What you get
One comparable CSAT score across all services
Branch, channel and service-level league tables
Open comments grouped into recurring themes
Monthly reporting generated automatically
QR & kiosk mode
Mobile-first design
Automated monthly reports
Comment analysis
Custom branding
INCLUDED CAPABILITIES
Where teams use it
1
Service satisfaction
Measure satisfaction for each government or commercial service with a standard short questionnaire
2
Branch benchmarking
Compare locations on the same scale and share ranked results with operations teams
3
QR and kiosk feedback
Collect on-site feedback with a QR code, tablet kiosk or short link no app needed
What you get
One comparable CSAT score across all services
Branch, channel and service-level league tables
Open comments grouped into recurring themes
Monthly reporting generated automatically
QR & kiosk mode
Mobile-first design
Automated monthly reports
Comment analysis
Custom branding
INCLUDED CAPABILITIES
Where teams use it
1
Service satisfaction
Measure satisfaction for each government or commercial service with a standard short questionnaire
2
Branch benchmarking
Compare locations on the same scale and share ranked results with operations teams
3
QR and kiosk feedback
Collect on-site feedback with a QR code, tablet kiosk or short link no app needed
Frequently asked
What scale should I use for CSAT?
A 5-point satisfaction scale is the standard. Our free CSAT calculator shows how the percentage is derived.
Can I collect feedback without internet on the device?
Kiosk mode keeps the survey open on a tablet and submits responses once connectivity returns.
Other solutions
Other solutions
Ready to start?
Ready to start?
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Start free trial
Talk to us
Digital Solutions
Analytics Dashboard