EVERY COMMENT, IN ONE PLACE, TURNED INTO ACTION
Voice of Customer
Bring feedback from surveys, QR codes, website widgets and support channels into a single Voice of Customer program. Themes are grouped, priorities become obvious, and each issue gets an owner and a follow-up
Start free trial
Talk to us
Omni
CHANNELS
Themes
AUTO-GROUPED
Live
DASHBOARDS
CX PROGRAMS THAT ACTUALLY MOVE THE SCORE
Voice of Customer
Voice of Customer
Bring feedback from surveys, QR codes, website widgets and support channels into a single Voice of Customer program. Themes are grouped, priorities become obvious, and each issue gets an owner and a follow-up
Bring feedback from surveys, QR codes, website widgets and support channels into a single Voice of Customer program. Themes are grouped, priorities become obvious, and each issue gets an owner and a follow-up
Start free trial
Talk to us
Omni
CHANNELS
Themes
AUTO-GROUPED
Live
DASHBOARDS
Where teams use it
1
Always-on feedback widget
Place a short feedback link or QR on receipts, invoices, websites and apps to keep the channel always open
2
Theme analysis
Turn thousands of comments into a ranked list of the issues that appear most often.
3
Executive reporting
One dashboard showing score trend, top complaints and progress on the actions taken.
What you get
Collect feedback from every channel in one workspace
Group open text into recurring themes and drivers
Prioritise fixes by volume and score impact
Share a single VoC dashboard with leadership
Multi-channel collection
Open-text themes
Alerting rules
Shareable dashboards
API & integrations
INCLUDED CAPABILITIES
What you get
Collect feedback from every channel in one workspace
Group open text into recurring themes and drivers
Prioritise fixes by volume and score impact
Share a single VoC dashboard with leadership
Multi-channel collection
Open-text themes
Alerting rules
Shareable dashboards
API & integrations
INCLUDED CAPABILITIES
Where teams use it
1
Always-on feedback widget
Place a short feedback link or QR on receipts, invoices, websites and apps to keep the channel always open
2
Theme analysis
Turn thousands of comments into a ranked list of the issues that appear most often.
3
Executive reporting
One dashboard showing score trend, top complaints and progress on the actions taken.
Frequently asked
Can I pull feedback from other systems?
Yes, with the Custom API add-on you can push and pull responses between BSure and your own systems.
Does it work with Arabic comments?
Yes, Arabic open text is fully supported for collection, export and reporting.
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Ready to start?
Ready to start?
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Launch your first project in minutes with BSure the research platform trusted by 13K+ users across the Kingdom
Start free trial
Talk to us
Digital Solutions
Analytics Dashboard