FREE CSAT CALCULATOR
YOUR CSAT SCORE
85.0%
85 satisfied of 100 responses.
● Excellent
Show formula
Benchmarks
How to read your score
80–100%
Excellent
65–79%
Good
50–64%
Fair
0–49%
Needs work
Rules of thumb
Ask CSAT right after the interaction — memory fades fast.
Track by channel and touchpoint, not just company-wide.
Always follow up with an open-ended "why" question.
A great score comes from great timing, tight questions, and fast follow-through — not from the survey itself.
Ask at the right moment
Trigger CSAT immediately after the interaction while the experience is still fresh.
Keep it short
One rating plus one open question is enough. Long surveys tank response rates and inflate bias.
Close the loop
Reach out to detractors within 24 hours. Recovery drives more loyalty than a perfect first experience.
